FAQ

UrnBT is a three-person company based in Loppi, Finland. Our story began with personal loss and a desire to bring funerals closer to nature.

We develop and manufacture ecological urns for funeral professionals, combining natural materials, Finnish manufacturing and thoughtful Nordic design.

UrnBT has been operating since 2021. Since then, we have grown from a Finnish idea into an international supplier serving funeral professionals across Europe.

Our urns are manufactured entirely in Finland. The urn bodies are produced in Joensuu and each urn is finalized in Loppi before being prepared for delivery to our customers.

We are the manufacturer of UrnBT urns. We develop our products and work directly with the production and finishing of our urns in Finland.

We currently supply UrnBT urns to funeral professionals in Finland, Norway, Sweden, Denmark, Estonia, Latvia, Lithuania, Belgium, Germany, the Netherlands, Italy, Switzerland, Austria, the United Kingdom, Spain and Ireland.

We are also happy to work with funeral professionals in other European markets. If your country is not listed, please contact us to discuss delivery possibilities.

We currently work with approximately 300 funeral home partners.

Our partners range from small independent funeral homes to larger funeral service providers across Europe.

Company: UrnBT / BenuTree Oy
Business ID: 3247184-3
VAT number: FI3247184-3
Registered address: Ilkontie 36, 12700 Loppi
Country: Finland

You can also contact us if you require additional company information or documentation for your accounting or supplier registration.

Yes. You are welcome to send us emails and messages in your native language, and we can communicate with you in writing regardless of which European market you operate in.

Telephone service is currently available in Finnish and English.

There is no minimum order quantity. You can order just one urn or any number of urns that suits your needs.

For orders of 6 urns or more, delivery is free of charge.

This makes it easy to start with a small order and get familiar with our products before ordering larger quantities.

Absolutely. You can freely mix different UrnBT urns in the same order.

There is no requirement to order full cartons of a particular model, colour or finish, so you can build a selection that best suits your funeral home's needs.

Yes. You can order a sample pack of four urns at our normal B2B pricing.

More importantly, your first order is covered by our 100% satisfaction guarantee. We want you to be able to evaluate our urns in person without taking an unnecessary risk when ordering from us for the first time.

If you are not satisfied with the products, you can return them and we will provide a full refund in accordance with the terms of our first-order satisfaction guarantee.

No. You do not need to sign a separate contract or make any long-term commitment to order from UrnBT.

When placing an order through our B2B portal, you agree to our B2B terms and conditions, which set out the applicable terms for ordering, payment, delivery, returns and other relevant matters.

You are free to order whenever it suits your business.

Not at all. Creating an UrnBT B2B account does not create any purchase obligation or commitment.

Registration simply gives you access to our B2B portal, where you can view wholesale pricing, explore our product range and place an order whenever you are ready.

Yes. The prices shown in our B2B portal are the prices we charge our funeral home partners.

You are free to decide how you price UrnBT products for your own customers. We do not require you to use a specific retail price.

If needed, we are also happy to provide reference B2C pricing for our product range to help you determine suitable retail prices for your market.

No. All prices in our B2B portal are shown excluding VAT.

For eligible intra-EU B2B orders, you can provide your valid EU VAT number when placing your order. When the requirements for an intra-EU supply are met, Finnish VAT is not added to our invoice and the VAT is accounted for by the buyer in the destination country.

You can read more about VAT and cross-border B2B transactions from the European Commission:

European Commission – VAT for businesses

Our standard shipping fee is a flat €15 + VAT where applicable, regardless of the destination or size of the order.

For orders of 6 urns or more, delivery is completely free of charge.

No. We do not charge separate handling, packing or processing fees.

For deliveries between EU countries, there are no customs duties.

For deliveries outside the EU, such as to the United Kingdom or Switzerland, customs procedures, import VAT, duties or other charges may apply depending on the destination and local regulations.

For orders delivered within the EU, we do not charge any additional import fees.

For destinations outside the EU, local customs authorities or carriers may impose import VAT, customs duties or processing charges. These are not charged by UrnBT and depend on the destination country's regulations.

No. UrnBT only charges you for the products you order and, for orders of fewer than 6 urns, the applicable shipping fee.

There are no additional handling or processing fees charged by UrnBT.

For deliveries outside the EU, please note that local taxes, customs duties or other import-related charges may be collected separately by local authorities or carriers.

No. Our standard shipping fee is a flat €15 + VAT where applicable.

Once your order contains 6 urns or more, shipping is free of charge.

Our default currency is euros (EUR).

If you would prefer to receive your invoice in your local currency, please contact us. Where possible, we can arrange the invoice in your preferred currency.

Yes. We offer automatic volume discounts for larger orders:

- 12+ urns: 10% discount
- 30+ urns: 20% discount

Current volume pricing and applicable discounts can also be seen directly in our B2B portal.

At the moment, all orders are paid by invoice.

You will receive an invoice for your order with the relevant payment details and instructions.

No, you can pay the invoice when you receive your purchase.

Yes. UrnBT urns are designed for professional funeral use and are currently suitable for use in the following countries:

- Finland
- Norway
- Sweden
- Denmark
- Estonia
- Latvia
- Lithuania
- Belgium
- Germany
- the Netherlands
- Italy
- Switzerland
- Austria
- United Kingdom
- Spain
- Ireland

If you operate in another country, please contact us. We are happy to help you determine whether UrnBT urns are suitable for your local requirements and burial practices.

Yes. UrnBT urns are suitable for traditional cemetery burial.

The urn material is designed to biodegrade naturally after burial and eventually return to nature without leaving persistent material behind.

Yes. Natural burial was one of the key considerations behind the development of UrnBT urns.

Our urns are designed to biodegrade naturally and completely after burial without leaving persistent residues behind. This makes them particularly well suited to environmentally conscious and natural burial practices.

Yes. In fact, UrnBT urns were originally developed with forest and natural burial in mind in Finland.

Their biodegradable construction makes them particularly well suited to forest cemeteries and other natural burial environments, while they can also be used for conventional cemetery burials.

Yes. UrnBT urns can also be used in columbariums, provided their dimensions meet the requirements of the individual columbarium.

We recommend checking the available niche dimensions where specific size restrictions apply.

Yes. UrnBT urns are already used by funeral professionals across numerous European countries.

Requirements can nevertheless vary between individual crematoria, cemeteries and burial locations. If a local operator requires specific documentation concerning the urn or its materials, please contact us and we will be happy to provide the available technical documentation.

Yes. The biomaterial used in our urns has been tested and certified according to recognised standards for biodegradability and compostability.

[ADD EXACT APPLICABLE STANDARDS AND CERTIFICATION NUMBERS HERE]

We can provide relevant technical documentation and material information to funeral professionals when required.

The biomaterial used to manufacture UrnBT urns holds recognised certifications relating to its biodegradability and compostability, including:

- EN 13432 / OK COMPOST (TÜV Austria)
- BPI Certified Compostable (North America)
- ABA Compostable (Australia)
- Biobased Content Certifications: DIN CERTCO (EU), JBPA (Japan), USDA (USA)

The biomaterial is reinforced with natural agricultural straw. Straw is an annually renewable raw material and biodegrades naturally.

Read more at: UrnBT - Materials

Yes. Biodegradability was a fundamental requirement when we developed UrnBT urns.

Under suitable burial conditions, the urn is designed to biodegrade completely. The decomposition process typically takes approximately 2–4 years, although the actual time depends on environmental conditions such as soil, moisture, temperature and biological activity.

No. UrnBT urns are not made from conventional fossil-based plastic.

One of our fundamental design objectives was to create an urn that biodegrades completely after burial and does not leave persistent plastic waste in the environment.

The urn consists of a biodegradable biomaterial reinforced with natural agricultural straw.

Once the urn is buried, moisture, soil and naturally occurring microorganisms begin interacting with the biodegradable material.

These conditions initiate and support the biodegradation process. Over time, microorganisms break down the material and the structure of the urn gradually decomposes.

Under suitable burial conditions, the urn is designed to biodegrade completely within approximately 2–4 years. The exact rate depends on the surrounding soil and environmental conditions.

Yes. UrnBT urns are designed to accommodate the most commonly used ash capsules (*Aschekapseln*) in Germany and Austria.

The ash capsule is placed inside the UrnBT urn, allowing the decorative biodegradable urn to be used within the established funeral practices where an ash capsule is required.

If you are unsure whether the ash capsule used by your crematorium or supplier will fit, please contact us with its dimensions and we will confirm compatibility before you order.

Diameter: 200mm
Height: 240mm
Weight: 720-740 grams

UrnBT urns have an internal volume of 5.3 litres.

Yes. The most commonly used standard ash capsules in Germany fit inside UrnBT urns.

If you use a different type of ash capsule and are unsure about compatibility, send us its dimensions and we will be happy to confirm whether it fits before you order.

All UrnBT urns are closed and secured using the included lowering cord.

The closing method is simple and does not require any additional tools or components.

[Watch video here](https://www.youtube.com/shorts/O4F_zWL6Hao?source_ve_path=NzY3NTg&embeds_referring_euri=https%3A%2F%2Furnbt.com%2F&themeRefresh=1)

Yes. Every UrnBT urn comes with a cotton lowering cord included as standard.

There is no need to purchase the lowering cord separately.

An UrnBT urn weighs just over 700 grams.

Its lightweight construction makes the urn easy to handle while maintaining the durability required for professional funeral use.

UrnBT urns are designed to be durable enough for normal professional handling, transportation and use.

Despite their lightweight and biodegradable construction, the urns are robust and designed to withstand the everyday handling involved in funeral home operations, including minor accidental impacts or drops.

As with any funeral product, we nevertheless recommend handling the urn with appropriate care.

No. UrnBT urns are delivered completely finished and ready for use.

No assembly, special tools or additional components are required.

Once you have placed your order through our B2B portal, we will process it and provide you with the relevant invoicing and shipping information.

If we notice anything that needs clarification, we will contact you directly before proceeding.

Once your shipment has been arranged, you will also receive a tracking number or tracking link so that you can follow your delivery from dispatch until it reaches you.

Yes. You will receive confirmation of your order and, as the order progresses, the relevant invoicing and shipping information.

Once your order has been dispatched, we will provide you with tracking information so that you can follow the shipment.

We normally process orders within a few business days.

After dispatch, delivery to most European destinations usually takes less than one week, although delivery times can vary depending on the destination and carrier.

The carrier depends on the destination country and shipment.

We currently work with carriers including GLS, PostNord and Matkahuolto, allowing us to select an appropriate delivery service for different European destinations.

Yes. Once your order has been dispatched, you will receive a tracking number or tracking link.

This allows you to follow the progress of your shipment until delivery.

As a general guideline, you should receive your order within two weeks of placing it.

Most orders arrive considerably sooner. We normally process orders within a few business days, after which shipping to European destinations typically takes less than one week.

Delivery times can occasionally vary depending on the destination, carrier, weekends, public holidays or circumstances outside our control.

If a problem occurs during transportation, contact us and we will handle the matter with the carrier.

We will keep you informed and work to resolve the issue as quickly as possible.

If the shipment is confirmed as lost and cannot be delivered, we will arrange an appropriate replacement or reimbursement.

Absolutely. Your order can be shipped to a different branch or delivery address.

Simply provide the correct delivery address when ordering or contact us if you need assistance arranging the shipment.

We take particular care with packaging because we know that funeral products need to arrive in perfect condition. Our urns are carefully packed and protected for international transportation.

In the unlikely event that an urn arrives damaged, simply contact us and send us a photograph showing the damage.

We will then arrange compensation or a replacement for the damaged urn. You will not be left paying for a product that arrived damaged.

If your shipment appears to have been lost during transportation, contact us and we will investigate the situation with the carrier.

If the shipment is confirmed as lost and cannot be delivered, we will arrange a replacement or, where applicable, reimburse the amount you have paid.

Please contact us and send us a photograph of the products you received.

We will review the situation with you and arrange an appropriate solution, such as replacing the incorrect product.

Our priority is to make sure you receive the products you ordered and are satisfied with the outcome.

We can normally arrange replacement products very quickly.

Once dispatched, a replacement will typically arrive within approximately one week, depending on the destination and carrier.

We will also provide tracking information for the replacement shipment.

We want your first experience with UrnBT to be completely risk-free. This is why qualifying first orders are covered by our 100% satisfaction guarantee.

If you receive your first order and are not satisfied with the products, contact us and we will arrange a solution in accordance with the guarantee.

We also want our long-term customers to be satisfied. If something about a product does not meet your expectations on a future order, please contact us. We will review the situation individually and work with you to find a reasonable solution.

Yes.

Qualifying first orders are covered by our 100% satisfaction guarantee.

For subsequent standard orders, returns can also be arranged. Unless the return is due to an error or defective product on our side, the customer is responsible for the cost of returning the products to Finland.

Please contact us before returning products so that we can provide the correct return instructions.

We keep the process simple.

Send us an email explaining what happened and, where relevant, include photographs of the product or shipment.

We will review the situation and contact you directly to arrange a solution. Your satisfaction with our products and service is extremely important to us.

We normally respond to customer enquiries within 24 hours.

If you experience a problem with an order or delivery, you can contact us directly and we will work to resolve it as quickly as possible.

UrnBT combines natural materials, modern manufacturing and Nordic design in an urn created specifically with biodegradability in mind.

Instead of conventional materials, the body of an UrnBT urn is made from a biodegradable biomaterial reinforced with natural agricultural straw. The result is an urn that is lightweight and durable during handling, yet designed to biodegrade naturally after burial.

Our urns are manufactured in Finland and finished individually in Loppi. The collection ranges from the natural appearance of the raw material to painted, ribbon-decorated and engraved designs.

For funeral homes, UrnBT offers another important advantage: the collection can be introduced without replacing your existing suppliers or committing to large quantities. Even a single urn can be ordered.

We wanted to use a material that connects the urn naturally with the environment it eventually returns to.

Wheat straw is a renewable agricultural material. Unlike materials that require decades for their raw material to grow, new straw is produced with every annual harvest.

It also gives the material its distinctive natural character. The visible fibres and subtle variations mean that the material itself becomes part of the design rather than something that needs to be hidden.

Using agricultural straw as reinforcement also allows us to create an urn that is lightweight and durable during use while remaining biodegradable after burial.

UrnBT urns were developed around a simple principle: an urn intended to return to the earth should be designed with that final destination in mind.

The biomaterial used for the urn is biodegradable and reinforced with annually renewable agricultural straw. The urn is designed to break down naturally under suitable burial conditions rather than leave persistent conventional plastic behind.

The lightweight construction also means that each urn weighs only a little over 700 grams, reducing the amount of material required for each product.

For us, environmental responsibility is therefore not an additional feature applied to the urn. It is one of the starting points of the product's material, construction and purpose.

Our environmental claims are based on the properties, testing and certifications of the biomaterial used to manufacture UrnBT urns rather than simply on our own description of the product.

The material has documented biodegradability and compostability characteristics and is supported by recognised testing and certification.

- EN 13432 / OK COMPOST (TÜV Austria)
- BPI Certified Compostable (North America)
- ABA Compostable (Australia)
- Biobased Content Certifications: DIN CERTCO (EU), JBPA (Japan), USDA (USA)

The material is reinforced with natural agricultural straw, an annually renewable raw material.

Read more at: UrnBT - Materials

We are happy to provide funeral professionals with the relevant material documentation and certificates upon request.

Choosing an urn is a deeply personal decision. For some families, the material and meaning behind the urn are just as important as its appearance.

UrnBT can be particularly meaningful for families who value nature, sustainability and simplicity. The idea that the urn gradually returns to nature after burial can feel especially appropriate for a person who had a close relationship with forests, nature or the outdoors.

At the same time, an ecological urn does not have to look purely functional. Our collection includes natural, painted, ribbon-decorated and engraved alternatives, allowing families to choose between understated simplicity and a more individual memorial.

Ultimately, UrnBT offers funeral homes another kind of choice to present to families: an urn designed not only around how it looks during the funeral, but also around what happens to it afterwards.

UrnBT is positioned as an accessible premium product.

The collection combines Finnish manufacturing, biodegradable materials and Nordic design while allowing funeral homes to determine their own final retail pricing.

Different finishes also make it possible to create a natural price ladder within the collection. Our Natural models provide a simple entry point, while Painted, Ribbon and Engraved models offer progressively more distinctive and personalised alternatives.

Funeral homes remain completely free to determine their own retail prices and margins.

You do not need to replace your existing urn collection to introduce UrnBT.

In fact, for many funeral homes we recommend the opposite.

Start with a small selection and offer UrnBT as a distinct alternative for families looking for a biodegradable, nature-oriented or Finnish-designed urn.

There is no minimum order quantity, and different models can be mixed freely. This means you can test demand with only a few urns without making a major inventory investment or changing your existing supplier relationships.

If your customers respond positively, you can expand the collection gradually.

Our collection includes Natural, Painted, Ribbon and Engraved urns, giving funeral homes alternatives ranging from very simple and natural to more decorative and personalised designs.

If you are unsure which products are most appropriate for your market, contact us and we can recommend a selection based on the experience of our existing funeral home partners.

For a first order, we recommend choosing a small and varied selection rather than several identical urns.

This allows you to see the different finishes in person and gives families several alternatives to compare.

A good first selection should ideally include:

- one Natural urn to demonstrate the material in its purest form
- one or two Painted urns with broadly appealing colours
- one Ribbon urn for a more decorative alternative
- one Engraved urn to demonstrate the possibilities for personalisation

Because there is no minimum order quantity, you can start small and expand the assortment based on what your customers prefer.

For a small funeral home introducing UrnBT for the first time, we would recommend a balanced starter collection rather than simply choosing the six designs with the highest sales volume.

Our suggested structure would be:

1 × Natural
The best way to demonstrate the distinctive wheat-straw biomaterial and the ecological idea behind UrnBT.

2 × Painted
Choose two versatile colours that give families clearly different alternatives while demonstrating the quality of the painted finish.

1 × Ribbon
Adds a more decorative and ceremonial alternative to the display.

1 × Engraved
Demonstrates how the urn can become more individual and personal.

Optional 6th urn: another Painted or Natural model
Choose this based on the preferences and typical clientele of your funeral home.

This gives you a representative UrnBT collection without requiring a large initial investment.

And because orders of six urns or more qualify for free delivery, six urns make a particularly practical starting point for a first UrnBT collection.