Your Guide to Ordering & Our Products
Welcome to UrnBT! We’re here to help you get familiar with our sustainable urn offerings and provide a smooth ordering experience. This page will guide you through our order process, product details, and what makes our urns uniquely ecological.
Fastest way to get started
Place your first order or request pricing by email – no account needed. Simply send us your request, and we’ll handle the rest. Send email: info@urnbt.com
We typically respond within 24 hours – often much faster, so you can proceed without delay.
1. Register & Sign In to View Prices and Place Orders
To access product pricing and place orders, please register or sign in to your account on our website. Registration ensures that you have access to all necessary information to make informed purchasing decisions. Registration is non-binding and simply provides access to product and pricing information.
2. Ordering Process
Our ordering process is simple and designed for professionals — so you can order quickly and reliably.
- Step 1: Place Your Order
- Browse our selection and choose your preferred urn models and quantities. We offer delivery box sizes of 4, 8, 12, 24, 48, and 90 units.
- Step 2: Order Review & Invoicing
- We review your order, calculate shipping costs, and send you an invoice. The invoice serves as your order confirmation.
- Shipping fee is €15 (excl. VAT). Orders of more than 6 urns qualify for free delivery.
- Step 3: Order Fulfillment & Delivery
- Orders are processed within 1–2 business days.
- Delivery time depends on your location. Within Europe, orders are typically delivered within 5–14 business days, with most deliveries arriving within 7 business days.
- For more details, please refer to our Terms and Conditions.
3. Product Information
We take pride in creating 100% biodegradable urns from natural, sustainably-sourced Finnish straw and wood fiber. Here’s what makes our urns stand out:
- Biodegradability: Our urns are designed to decompose fully within 2–3 years after burial, depending on soil conditions.
- Straw Fiber material: Straw creates a beautiful, durable, and grainy surface that naturally decomposes into soil.
Please note that while we strive to display product details as accurately as possible, some variations in color or texture may occur due to the natural materials.
4. Why Choose Us?
At UrnBT, we are dedicated to ecological and innovative solutions for the funeral industry. Here’s what drives us:
- Sustainability: Every urn is crafted with all natural, rapidly renewable materials.
- Innovation: We continually improve our products to provide meaningful and sustainable burial options.
- Support: Our team is here to address your needs and feedback with care and respect.
5. Return & Refund Policy
Due to the nature of our products, returns are only accepted for faulty or incorrect items. If you encounter an issue with your order, please contact us within 14 days, and we’ll assist you with the return or replacement process.
6. Additional Information
For more details about our terms, privacy policy, or to learn about the values that guide our work, please explore the respective pages on our website:
Thank you for choosing UrnBT, where we’re honored to provide sustainable and meaningful solutions for life’s most sacred moments.
Start by making an account!
Registration is non-binding and simply provides access to product and pricing information.